Around 80% of women and men will get HPV in their lifetime, and the infection can cause
devastating diseases like cervical cancer, which is one of the top 5 types of cancer in
Malaysia. ‘It’s Your Life, Why Take a Chance’ was launched to educate Malaysian women
about their risk for HPV and cervical cancer, and encourage them to take action through
vaccination and screening.
For this brand, we carried out comprehensive conversion rate optimisation campaigns that
analysed audience performances. In terms of chosen visuals, people tended to favour those
who were stereotypically Malaysian in terms of their appearance. From the A/B test we
executed, we tested this theory against two women- Michelle and Genevieve. Michelle
appeared to garner more user interaction as she looked more Malaysian and thus, relatable.
A further A/B test we executed was for the Speak to a Doctor page, in which the variant
performed well in terms of goal completion. At a rate of 4.20%. This was done to encourage
users to reach out to doctors and utilise the site’s ‘find a clinic’ feature. To further
explore user intent and the usefulness of the website, our team executed the floating
intent survey. This saw an intent popup after 5 seconds of user interaction on the MSD
website and was done with the hope of checking whether people who visit our site consider
vaccinations.
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